Product designer
and UX researcher
I design and test software where mistakes are expensive. I have opinions, and I test them.
- Current:
- Apple, User Researcher (contract)
- Prev:
- Adobe, experience design intern, 2025
Accenture Song, Senior Experience Designer, 2021–2024
Selected Work
Cut task time 60% and errors from 15% to under 3% in a high-stakes AI compliance tool
Redesigned how compliance experts verify AI-mapped regulations, so they could trust every match. System Usability Score (SUS) jumped from 64 to 87.
Lead designer, end to end, at Accenture Song.
Built the Challenger design system, cutting onboarding from a week to under 3 days across both portals
60 tokens and 33 WCAG 2.1 AA components for Australia’s largest annuity provider, including one quote form that adapts to seven investor types.
UX lead with a team of 4 designers at Accenture Song.

Won 1st place at HFES 2025 with EpiLog, a voice-first seizure tracker now drawing investor interest
Patients quit logging because the data never paid off. I made logging as easy as talking, and turned every entry into a pattern they can act on.
UX researcher and sole product designer on a San José State team.



Helped lift Saudia’s App Store rating from 3.5 to 4.6 for 5M+ travelers
Core journeys in Arabic and English, built on a bilingual design system. Winner of 3 iF Design Awards.
Owned key journeys (home, booking, fares, account, onboarding) on a 15-person Accenture Song design team.

Showed Anglo American its emissions as financial risk, before the fines arrive
Replaced scattered spreadsheets with one dashboard that flags high-risk sites and tracks net-zero targets against forecast liabilities.
Lead UX designer, with a UX manager and a junior UI designer, tracking sites against Australia’s Safeguard Mechanism.
More shipped work, under NDA
- Information architecture redesign for Adobe Experience PlatformRedesigned the platform’s information architecture during my experience design internship, using object-oriented UX.Adobe
- Internal AI assistant for Pfizer employeesConversational UI and escalation patterns for an assistant used by 20K+ employees. Routine support tickets dropped by about 25%.Accenture Song
- Hotel booking flowHeuristic review plus analytics, then a targeted redesign. Drop-off fell by 22%.Accenture Song
Published research
- Evaluating respirators for wildland firefightingUsability and adoption constraints of candidate respirators, tested with 36 California firefighters across three field phases. In press at Annals of Work Exposures and Health, and presented at AHFE 2026.2025–26
- Designing for AI in high-risk domainsPublished case study on error, trust and control when an AI mistake has real consequences.HFES 2025
- Enhancing memory skills of children with autism using gamificationUndergraduate research on a gamified approach to supporting memory skills, published in the Journal of Pharmaceutical Research International.2021